Services

Individual Counselling

Counselling Services with Erinn can be accessed two different ways:

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1. Visit the Individual Counselling page and book an appointment (50 minute appointments)

Your first appointment with Erinn will be an Intake appointment where you will be able to discuss your concerns and construct a plan with Erinn for treatment, based on your goals. Follow up appointments are 50 minutes in length.

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2. Visit the Weekend Consult Clinic page and book an appointment (30 minute consult appointments)

This clinic is for new clients who may not feel that they are in need of several counselling appointments, but have questions and are looking for assessment and recommendation in a single session. For example, you may have felt lately like you have low mood but are unsure if you need treatment for depression. If treatment is recommended and you decide to book with providers of Country Counselling, that is a possibility after attending the weekend consult clinic.

Couples Counselling

Visit the Couples Counselling page under Services for more information and to book your first appointment.

Biofeedback Sessions

Visit the Biofeedback page under Services for more information and to book your first appointment.

Service Packages

For an opportunity to bundle your services and save, visit the Counselling Packages page for more information (includes Biofeedback packages as well)!

Weekend Consult Clinic

Visit the Weekend Consult Clinic page under Services for more information and to book your appointment.

Integrative Medicine for Mental Health

Visit the Integrative Medicine Clinic page for more information and to book your appointment.

Monthly Family Plans

Visit the Family Plans page for more information on how to get signed up for consistent mental wellness check-ups for you and your family members.

Terms & Conditions

Methods of Payment

• Payment is due at each session for Counselling or Biofeedback. If you are paying by etransfer, payment is due 48 hours prior to your appointment, to . Payment by major credit card is due at the time of the appointment. 

• If you are attending the weekend consult clinic, payment is due at the time of booking and is non-refundable. You can make arrangements to pay via etransfer or major credit card.

• Gift Certificates are available

• Our office does not offer a sliding scale, however if a Masters level student is available at Country Counselling Services and is available to see you (provided they are a good fit for your counselling needs), this services is offered at a reduced rate. Please note, Erinn provides direct and indirect supervision to all Masters level practicum students seen at CCS.

Fee Coverage

• All or partial fees may be recovered through private health insurance plans

• Fees may also be tax deductible under medical expenses on your income tax

• Direct Billing to some private organizations if an agreement for reimbursement of services is in place.

• As all insurance plans are different, please consult with your insurance provider to see if Masters prepared Registered Clinical Counsellors, Registered Counselling Therapists, or Registered Therapeutic Counsellors are covered under your plan. If they are not, you may wish to contact your employer/HR department to have the insurance company add Registered Clinical Counsellors/Counselling Therapists to your plan so that coverage can be obtained in future. If coverage under your benefits plan is important, please contact your insurance company prior to booking.

• After each session, a receipt will be provided with Clinician information so that you may submit to your accepting insurance provider for reimbursement according to your plan limits.

• Sessions provided by Masters level practicum students will be signed off under the supervision of Erinn, with her credentials available on your receipt.

Billable Time

• Billable time is considered any time the therapist spends with clients in session (in-person, phone, video), working on the client's file (follow-ups, reports, connecting to other agencies or persons on client's request), or responding to clients via phone or email in regards to client's therapeutic content. To minimize your charges, you are encouraged to share your information at the time of your sessions. Contact made in any form to address appointments and scheduling is NOT considered billable time.

Cancellation or No Show Appointments

• When an appointment is booked, I have made a time commitment to you, and have reserved that date and time for you alone.  Information is prepared in advance and organized for your booked appointment.

• To Cancel: at least 48 hours notice is required. Call/Text/Message 780.678.9796. Failure to cancel 48 hours in advance OR failure to Attend will incur a full fee charge.

• Weekend Consult Clinic: This clinic requires payment at time of booking and is non-refundable, despite any notice given.

Appointments

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• Appointments are typically 45-50 minutes in length for biofeedback or counselling and 30 minutes at the weekend consult clinic. Should you need longer appointment times, please indicate this request upon booking.

• The time scheduled for your appointment is assigned to you and you alone. If you need to cancel or reschedule a session, please see above for further information.

Non-Therapeutic Contact

• You may contact me at any time via email () or by phone 780.678.9796, if you have specific questions or concerns of a non-therapeutic nature (e.g. appointments, administrative issues, fee payment, etc). I will make every reasonable effort to respond to your message within 24 hours. I cannot guarantee that I will be available at all times to respond to urgent messages. If you are currently in crisis, please contact your nearest emergency department or call 911.